1. Information We Collect

We collect information that you voluntarily provide, such as:

• Name

• Phone number

• Email address

• Service address

• Details about your plumbing or HVAC needs

• Messages sent via SMS/text, website forms, or email

We may also collect basic analytics (IP address, device, browser type, pages visited) when you use our website.

 

2. How We Use Your Information

We use your information to:

• Respond to service inquiries

• Provide appointment scheduling, confirmations, and technician arrival updates

• Deliver service-related notifications

• Provide customer support

• Improve our website and services

• Meet legal and regulatory requirements

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We do not transfer consumer data to any external organizations under any circumstances. We maintain administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of personal information.

 

3. SMS/Text Messaging

When you contact our business phone number or submit a service request through our website (with SMS consent), you consent to receive SMS/text messages from us.

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Messages may include conversational customer care text messages regarding plumbing and HVAC services, including appointment reminders, scheduling confirmations, technician arrival updates, service updates, responses to customer inquiries, and customer support communications.

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Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe or HELP for assistance.

 

4. Data Sharing & Transfer Policy 

Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Stokes Plumbing & Mechanical Messaging Terms and Conditions

 

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at steven@stokespmc.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

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Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

 

5. Data Retention

We retain your information only for as long as it is necessary to:

• Provide services

• Maintain required business and legal records

• Support customer service history

After this period, data is securely deleted.

 

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

 

7. Your Rights

You may request:

• Access to your data

• Correction of inaccurate information

• Deletion of your information (unless legally required to retain it)

• To stop receiving SMS messages at any time

Requests may be submitted via email or phone.

 

8. Contact Information

If you have questions about this Privacy Policy or our SMS/text messaging practices, contact us at:

Stokes Plumbing & Mechanical, LLC
Email: steven@stokespmc.com
Phone: (410) 929-1510

 

9. Children’s Privacy

We do not knowingly collect information from individuals under 18.

 

10. Updates

We may update this Privacy Policy at any time. Updates will be posted with a new “Last Updated” date