1. Information We Collect

We collect information that you voluntarily provide, such as:

• Name

• Phone number

• Email address

• Service address

• Details about your plumbing or HVAC needs

• Messages sent via SMS/text, website forms, or email

We may also collect basic analytics (IP address, device, browser type, pages visited) when you use our website.

 

2. How We Use Your Information

We use your information to:

• Respond to service inquiries

• Provide appointment scheduling, confirmations, and technician arrival updates

• Deliver service-related notifications

• Provide customer support

• Improve our website and services

• Meet legal and regulatory requirements

We do not sell, rent, or share personal information with third-party marketers.

 

3. SMS/Text Messaging

When you contact our business phone number or submit a service request through our website (with SMS consent), you consent to receive SMS/text messages from us.

Messages may include:

• Appointment scheduling

• Appointment confirmations

• Technician arrival updates

• Service notifications

• Replies to your customer-initiated messages

• Customer service communication

Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe or HELP for assistance.

 

4. Data Sharing & Transfer Policy 

We do not transfer your personal information to outside organizations under any circumstances. We maintain strict internal controls to prevent the unauthorized sharing or disclosure of your data.

Your information is used solely to provide service-related communication between you and Stokes Plumbing & Mechanical, LLC.

 

5. Data Retention

We retain your information only for as long as it is necessary to:

• Provide services

• Maintain required business and legal records

• Support customer service history

After this period, data is securely deleted.

 

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

 

7. Your Rights

You may request:

• Access to your data

• Correction of inaccurate information

• Deletion of your information (unless legally required to retain it)

• To stop receiving SMS messages at any time

Requests may be submitted via email or phone.

 

8. Contact Information

If you have questions about this Privacy Policy or our SMS/text messaging practices, contact us at:

Stokes Plumbing & Mechanical, LLC
Email: steven@stokespmc.com
Phone: (410) 929-1510

 

9. Children’s Privacy

We do not knowingly collect information from individuals under 18.

 

10. Updates

We may update this Privacy Policy at any time. Updates will be posted with a new “Last Updated” date